Don’t worry—if you’ve lost or misplaced your booking confirmation number, there are a couple of easy ways to retrieve your reservation or gain entry to Madame Tussauds Las Vegas:
Option 1: At the Attraction
When you arrive at the attraction:
- Inform our admissions staff that you’ve lost your booking confirmation.
- Present the credit card used to make the original purchase. Our team can use this to locate your booking in the system.
🔒 Important: To help prevent fraud, you must bring the same credit card used during the online purchase.
If someone else purchased the tickets for you, please bring a signed letter of authorization from the cardholder, along with a copy of their ID.
Option 2: Use the Online Order Lookup Tool
You can also retrieve your booking details online using our Order Lookup feature:
Go to the Order Lookup Portal here.
If you don’t know your confirmation number, simply enter:
- The email address used during the purchase
- The phone number associated with the booking
This will allow you to access your recent order history and view or re-send your confirmation email.