Your 12 character photo redemption code can be found at the bottom of your receipt, or at the bottom of your physical photo.
Simply enter the code and press 'Show photo(s)'.
Please note that in some cases, it may take up to 24 hours after your visit for your photos to become available. If you are still unable to access your photo after that time, please contact customer support at firstname.lastname@example.org. Your photos are available to claim online until 12 months after purchase.